100% Pass 2025 The Best ITIL-4-Specialist-High-velocity-IT: ITIL 4 Specialist: High-velocity IT Exam Testking

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q42-Q47):

NEW QUESTION # 42
An organization is aiming to develop a partnership relationship with its service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization.
Which initiative is the BEST way to achieve it?

A. Automate service-related tasks
B. Increase the number of service-level reviews with consumers
C. Create a centralized service management team
D. Develop interpersonal skills and service empathy in all teams

Answer: D

NEW QUESTION # 43
Which statement about the onboarding of services is CORRECT?

A. Onboarding does not require customer involvement
B. The onboarding should be planned during the design of the service
C. The onboarding process is optional for new services
D. Onboarding should be conducted after the service is operational

Answer: B

NEW QUESTION # 44
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?

A. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed
B. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments
C. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload
D. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly

Answer: C

NEW QUESTION # 45
A service provider is collecting requirements for a cloud-based document storage service.
Which is an example of a utility requirement for this service?

Answer:

Explanation:
The service will display a list of items uploaded by the user

NEW QUESTION # 46
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost. What should the service desk agent do?

Answer:

Explanation:
Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user

NEW QUESTION # 47
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100% Pass 2025 The Best ITIL-4-Specialist-High-velocity-IT: ITIL 4 Specialist: High-velocity IT Exam Testking

Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Free Peoplecert ITIL-4-Specialist-High-velocity-IT Practice Exams | Sample ITIL-4-Specialist-High-velocity-IT Test Online

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q42-Q47):

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